Sandi Lin is the co-founder and CEO of Seattle-based startup Skilljar, an online course delivery platform. Built on a passion for technology and innovation, Sandi’s career has spanned from engineering to product management and now to entrepreneurship.Photo credit: Doug Gradt
Photo credit: Doug Gradt
What is the toughest thing you’ve had to do in your career?
Definitely the hardest things I’ve had to do are around letting employees go. Even if it is completely mutual it has never been a pleasant experience. I think a lot about what didn’t work in terms of the role, the environment, or the expectations. I reflect on what I could have done differently and where things went off track. A lot of times it’s not anyone’s “fault,” it’s just a mismatch of expectations, where people are in their lives, or what’s needed for the company. However, it’s still definitely tough.
Who would you say is your leadership role model that has influenced your career path?
Tom TaylorTom Taylor is Vice President of Sellers Services at Amazon. He joined the company in 2000.
I really admire a leader at Amazon named Tom Taylor. When I worked on Amazon Fulfillment we were a really small team and I interacted with Tom on a daily basis; he’s actually one of our investors here at Skilljar. Tom is incredibly smart but also very humble and approachable. He provides strategic direction while also giving room for people to figure out the details. He has a remarkable ability to inspire others. I’m really lucky to have met him early in my career, and I definitely look to him as a role model for leadership.
If you had to choose one characteristic what would you say is the most important trait to being a good leader?
This is tough. I would say listening. Even if you don’t agree with someone’s point of view, an effective leader has to relate to the people around them. If people feel like they are heard and their opinions are valued you’ll be much more effective.
You’ve claimed to be more introverted than extroverted so how do you manage to network?
[Laughs] In general I’m not someone that enjoys “networking.” If I’ve had a long day and I have an event to attend, I mentally reframe it as an opportunity to tell people about what we’re doing at Skilljar and share our mission. Usually I consider a networking event a success if I walk away with one or two interesting contacts.
I think sometimes people are surprised that a young woman can be smart, ambitious, and technical. Where do you see the education technology space heading over the next few years?
I think of education technology in two buckets. The first is technology that improves learning outcomes. These are things like adaptive learning and gamification. There’s a lot of exciting things happening in the K-12 space. The second bucket is technology that improves learning access. That’s a totally different way that technology can be applied to education. A lot of big data initiatives which help different education systems communicate are in this space, as well as Skilljar.
Do you notice a lack of women starting companies in the tech industry? If you do, why do you think that might be the case?
Yes, absolutely. The numbers I’ve seen state around 3% of tech companies are founded by women. Of those companies their founders are typically non-technical and in my experience most of them have either been launching fashion-related e-commerce sites or fitness applications so if you take those out then there’s even fewer women leading technology companies.
What do you think is causing this?
It’s a mix of reasons. First, women tend to be more risk-averse, and entrepreneurship is a very risky career move. Second, women are very underrepresented in the tech industry. When you combine women not necessarily wanting entrepreneurial risk with a lack of women in the technology industry you end up in a situation where only 3% of technology companies are started by women.
Have you ever faced discrimination or different expectations in your academic or professional career because you’re a woman?
Absolutely. First I’ll say that I’ve been super lucky because I don’t think I’ve faced that much overt conscious discrimination. Ever since high school I can remember little things, and most of it was subconscious discrimination. I was the top performer in my ninth grade electronics class and I remember the teacher would always pick the boys to be the class helpers. My first job out of college I was in engineering and I would go on business trips frequently. More than once, even though I was wearing a business suit and getting breakfast at the hotel, people would approach me thinking I was the wait staff. Professionally I think sometimes people are surprised that a young woman can be smart, ambitious, and technical.
Sometimes I wonder how different things would be if I were a tall white male. A recent study showed that, all else being equal, a male founder is 40% more likely to secure financing from investors than a female founder. For the most part I don’t feel that I have faced a ton of discrimination and bias to my face which certainly a lot of women in technology have to deal with so I’m lucky in that respect. I do feel that while we face forms of discrimination, being a woman in tech has many benefits too -- it helps me stand out from the crowd of other startups.
I don’t think that the company, industry, or even specific role matters as much as working with really great people... What keeps you up at night?
There’s always 100 things I should be doing. At best I’m only doing 10 of them so I’m usually up thinking about the 90 things that I’m not doing and I’m worrying that I’m not doing the remaining 10 very well at all.
What do you do for fun outside of work?
Primarily exercise -- running, skiing, hiking, and biking. I try to stay as active as possible. I find it helps clear my head and helps me function better as an entrepreneur and a leader. I have a few side hobbies too; I love travel, reading, cooking, and working on crossword puzzles.
Do you have a favorite hike in Seattle?
I recently went to Lake 22 up near Mt. Baker -- it was a really amazing hike.
How would your friends describe you?
My friends would describe me as responsible, hardworking, intelligent and loyal.
What was the last book you read?
So this is a little embarrassing because usually in interviews people always talk about amazing business books they’ve read, but the last book I read was the Divergent Series by Veronica Roth. The first book recently came out and is now a young-adult movie. I usually read non-fiction but ever since doing this startup I need a little mind candy when it comes to my reading.
The last business book I read was probably Influence by Robert Cialdini. You know I don’t read business books that often; I actually enjoy reading historical books and biographies more. One of my recent favorites is a biography of James Garfield called Destiny of the Republic.
Photo credit: Doug Gradt
What’s the best piece of advice you’ve ever been given?
Someone told me that the biggest risk I had to success was getting in my own way. I think that’s true because I definitely tend to worry about things too much and cause myself unnecessary anxiety. At the same time I recognize that’s one of the characteristics that has shaped who I am and has helped me achieve the success I’ve had to date.
What advice would you give to women who are just starting their careers in tech?
It’s probably true for anyone starting their career but I think the most important thing is to work with really great people who you can learn from and enjoy working with. Especially in the first five years of your career I don’t think that the company, industry, or even specific role matters as much as working with really great people who you think you’ll learn a lot from.
In our last interview, Biying Miao asked, “What has been the most unexpected lesson to come out of being an entrepreneur?”
The most unexpected lesson is the importance of maintaining a healthy physical, mental, and emotional state. Being an entrepreneur is a roller coaster of ups and downs. I've found it's critical to work at giving myself routines and space to regain perspective. It doesn't help the company if I'm not on top of my game. Some tactical things I've implemented include exercising even it’s just 10 minutes a day, reducing caffeine and alcohol, and not looking at email for 1 hour before bed.
Women face many challenges in the technology industry but we also bring many strengths. What do you think is the best part of being a woman in tech?
Interview by Sarah Southerland
Photography by Doug Gradt
Design by Doug Gradt
Development by Erin Ward
Transcriptions by Keegan Wincewicz
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